Customer Service Representative
Full Time • Hayward, CA
Glass Doctor is a national brand that offers quick and affordable glass services to business, home, and auto customers across the United States and Canada. In our Hayward, we are looking to hire reliable, friendly, and customer service-focused office staff, who are dedicated to creating a delightful customer experience.
As our Inside Sales/Customer Service Representative, you would be a key member of the team that represent Glass Doctor as the first point of contact for sales and support calls. In this roll, you would be responsible for proactively generating sales, as well as handling service requests and customer concerns. Additionally, you may assist with placing product orders, daily sales tracking, and various other administrative duties. While we like to have fun in the process, we are searching for a highly motivated, and organized individual to fill this vital roll in our company.
Benefits to this role: Family friendly work environment, scheduling flexibility, relaxed dress code (with branded shirts provided), ample training and support from the owners!
Specific Responsibilities:
- Meet or exceed monthly sales goals
- Receive incoming calls in professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, support our specialist out in the field, and respond to customer concerns in the most professional manner possible.
- Collect payments and process payment reminders
- Perform other duties as needed which may include cross-training in related positions including: light office cleaning, inventory control, monitoring social media reviews, and participating in marketing events, on occasion.
Job Requirements:
- Prior experience in the glass industry is a plus, but not required
- Computer literate, with working knowledge of work processing, business software and spreadsheet applications
- Proficiency to navigate tablet/Ipad based technology
- Excellent written, verbal and phone communication skills
- Advanced organizational and time management skills
- Professional appearance/personality, flexibility in an ever-changing work environment and willingness to learn and grow with us.
- Job may require some after hour and rotating weekends, depending on volume.
We are actively interviewing for this position - Apply today and Ash, our hiring manager, will follow-up!
Compensation: $16.00 per hour
Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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Generous pay
Great team culture
Reputation goes back to 1962